Store Policies

WEBSTORE PRICING: Webstore pricing is exclusive to the website. Prices may vary in the physical stores. Example: Yankee 6 Candle Discount may only be used on our website. The discount may NOT be used in our physical store.

ITEM AVAILABILITY-We try to keep the inventory on hand numbers as accurate as possible. Our inventory is located in our physical store in Muncy, PA. Sometimes, an item sells before an inventory number is updated. If so, we will happily refund your money on any items we are unable to ship.

RETURNS: We want you to be happy with your purchase. If you are not satisfied with your purchase, please email us and let us know. We will allow returns within 30 days of the original ship date for a restocking fee of 20% of the purchase price as long as the products are in new condition. To insure a prompt refund, all returns must be preauthorized and include our return paperwork that we will email you. Buyer pays return shipping. Original shipping is nonrefundable. (Only the purchase price minus the 20% restocking fee will be credited.)

******There are no returns on Webkinz or Webkinz items.******

SHIPPING AREA: Our shipping rates only apply within the 48 continental USA. For Hawaii & Alaska - for purchases over a couple of pounds, we may need to bill you a surcharge shipping fee. Please email us if interested in placing an order. Please email customerservice@auntbens.com if you are outside the USA and interested in making a purchase.

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